Job Title : CRM
Experience --- 2 to 7 years
QUALIFICATION GRADUATE IN BUISNESS ADMINISTRATION
Language: English, Hindi, Bengali
Place of Posting ----- Kolkata
Supervises customer service representatives.
Ensures that customers receive the quickest service possible.
Assists representatives in handling disappointed customers.
Determines a course of action to resolve customer problems.
Interacts with customers using phone, fax, email, the company website and in person.
Provides assistance to representatives during extremely busy times.
Ensures that customer service representatives follow all company policies and procedures when dealing with customers.
Collects customer payments.
Issues customer refunds.
Takes customer complaints to upper management when necessary.
Interacts with vendors.
Coordinates employee meetings, parties and continuing education.
Generates reports for upper management.
Helps create, update and maintain call script for representatives.
Maintains database of customers for follow up.
Ensures a seamless process flow from the customers initial order to the delivery of products and services.
Uses social media to help promote the companys products and services.
Reviews customer evaluations in regards to service representatives work and looks for areas that need improvement.
Trains newly hired customer service representatives.
Trains representatives on new equipment and software.
Approves employees time sheets for payroll.
Listens to recordings of representatives interacting with customers and uses the recordings to enhance training or offer necessary correction.
Trains representatives on new product and service offerings as well as special sales and promotions.
Analyzes the results of direct mail marketing and email campaigns.
Helps develop new products, services and promotions based on customer preferences.
Stays within allocated budgets.
Participates in the formulation of the companys strategic plan.
Required Knowledge, Skills and Abilities
Must have outstanding customer service skills.
Strong interpersonal and active listening skills.
Must have good computer skills.
Must be highly detail oriented and have the ability to effectively multi-task.
Must have excellent management and leadership skills.
Extensive knowledge of the products and services offered by the company.
Education and Experience
Associates degree in Business, Management or Public Relations.
Certificate from an accredited technical school.
Bachelors degree in Business Administration, Business Management, Hospitality, Finance or Computer Science.
If you are highly interested and motivated, kindly send your positive clarification as soon as possible to --- firstname.lastname@example.org
Jr. Executive TALENT ACQUISITION
B3- BRAIN BEHIND BRAND
Salary: INR 1,50,000 - 3,00,000 PA.
Industry:Real Estate / Property
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Assistant Manager/Manager -(NonTechnical)
Desired Candidate Profile
UG:B.B.A / B.M.S - Management
B3-BRAIN BEHIND BRAND
ABOUT CLIENT (Owner of this Job)
The Company, since its inception - 15 years ago, has successfully completed more than 50 real-estate projects and has a further 50 projects in the pipeline. This has allowed for a steady and coveted growth in their reputation and goodwill as a premiere real-estate driven construction Company of the state.
At present the Company's projects and interests are concentrated in West Bengal, India. The Company is also actively engaged in Joint-Ventures in both residential as well as commercial real-estate projects.
Recruiter Name:Anindita seth
Contact Company:B3-BRAIN BEHIND BRAND